Verifying Your phbetwin Account
Account verification protects your balance and makes sure withdrawals reach the right person. We ask for a government-issued ID — a Philippine passport, driver's licence, or SSS/UMID card works — plus a selfie holding that document. Upload both through the verification section in your account settings; our team reviews submissions and confirms or follows up by chat or email. A verified account
means your withdrawal queue moves without interruption and your e-wallet link is locked to you specifically. Think of it as the step that clears the path between your phbetwin balance and your GCash or Maya wallet for every future cash-out.
- Prepare Your ID — Use a Philippine government-issued ID — passport, driver's licence, or SSS/UMID card. Make sure the photo and details are clearly visible, not cropped or blurry.
- Take a Verification Selfie — Hold your ID beside your face and take a clear photo. We use this to confirm that the account belongs to the person named on the document.
- Upload in Account Settings — Open account settings, go to the verification section, and attach both images. The status tracker shows when your submission is under review or approved.
- Confirmation and Access — Once approved, your account is fully verified. Withdrawals to your linked e-wallet process without holds, and your account security level is updated.