Reference

How phbetwin Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through GCash, Maya, or InstaPay, and access the lobby from your phone.

Account data you controlGCash, Maya, InstaPay transaction recordsRight to access your dataClear retention periodsDirect contact for data requests
phbetwin How phbetwin Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what we hold, correct an error, or ask us to delete your information, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help form on this site. We aim to acknowledge every data request and move it to the right team without delay.

Team online

Live Chat

Open live chat from the account menu on your phone browser. A support agent will confirm your identity and log your privacy request on the spot.

Email Support

Send your data query to our support email address listed inside the account help section. Include your registered mobile number for faster verification.

Help Form

Use the contact form on our site to submit a written data request. Select the privacy category so it routes to the correct team without extra back-and-forth.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Protecting your account data is not a box we tick — it shapes how we build every part of the platform, from the login screen to the moment your GCash or Maya withdrawal clears. Here is what that looks like in practice across four areas.

Account Security Your login is protected by OTP verification sent to your registered mobile number. Any new device attempting access triggers an additional confirmation step before the session opens.
Cookie Use We use session cookies to keep you logged in across the mobile browser and to remember your wallet preference between GCash, Maya, and InstaPay. You can clear cookies from your browser settings at any time without losing your account.
Data Retention We keep transaction records — including deposit and withdrawal history tied to your e-wallet — for the period required under applicable regulations. Once that period lapses, records are deleted or anonymised.
Requesting Changes You can ask us to correct, export, or remove your personal data by contacting support through live chat or email. We verify your identity first, then process the request and confirm the outcome in writing.

Answers to Common Privacy Questions

These are the questions we hear most often about how phbetwin handles account data, payment records, and your rights as someone whose information we hold.

We collect your name, email address, mobile number, and the e-wallet details you use — such as your GCash or Maya account reference — to verify identity and process transactions.

We share data only with payment processors handling your GCash, Maya, or InstaPay transfers, and only the minimum needed. We do not sell your information to advertisers or unrelated third parties.

Transaction and account records are kept for the period required by applicable regulations. After that, they are deleted or anonymised. You can ask for a copy of your records at any time through support.

Yes. Contact our support team through live chat or email, confirm your identity, and we will process the deletion request. Some records may be retained where regulations require it.

Every login uses OTP verification to your registered mobile number. A new device accessing your account triggers an additional confirmation step before any session is allowed to open.

Cookies keep your session active across the mobile browser and remember your payment preference between GCash, Maya, and InstaPay. Clear them any time in your browser settings without affecting your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.